‘Sick of the Sh#t’ – Set and Forget Tech Solution

Looking for reliable, Australian-based tech support but can’t find it?

WebOracle will always be here for you, and speak in a language you can understand.

We know what it’s like when emails go down, your website isn’t displaying and you’re pulling out your hair because you have a ton of emails to reply to and can’t get hold of your tech support guy who doesn’t speak your language anyway.

Here at WebOracle we totally get how frustrating this is. Our experience helping large clients navigate all things IT means you get the benefits of big business solutions priced to suit your small business needs.

We’ve listened to our smaller clients and come up with a pin-sharp suite of services to keep you right on track, so you can concentrate on your business without having to worry about anything tech going POP!

Worried about changing suppliers? We understand it can be scary when you don’t really understand how it all works. And that’s why our package takes care of every step of the supplier changeover for you, so you don’t have to do a thing except for pass on the required info.

There’s no downtime and no stress for you – just the end of your tech support frustrations.
Our carefully crafted Tech Solution Package looks after all your online digital needs and lets you get on with doing what you do best!

Our Tech Solution Package includes All
of the following services

Local Phone Support –
you heard right!

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We’re on the end of your phone call Monday to Friday, any time between 8.30am – 5.30pm AEST. If you need support and want to actually speak to someone, just call us. Better yet, you’ll be speaking with one of team members in Melbourne, not someone in an overseas call centre.

Website Backup
& Security

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We take security seriously. In the unlikely event that your website is corrupted or hacked, we will immediately revert to the latest daily backup of your website and restore it back to full working order.

Google Compliance
updates

Read More

(additional value of approx $1,000.00 each year)

What do you get?

It is essential that your website is Google Compliant. To be found successfully, Google regularly updates their requests for a list of processes that need to implemented on all websites.

Put simply – without being Google Compliant, practically no-one searching for your product or service will see you in the search results.

 Being Google Compliant ensures your keywords are properly embedded in your site where search engines look. It also improves the way your site appears in search results for your business name, with your links, images and contact details on the Google page.

This activity includes:

Registering Google credentials
SSL Security Certificate
URLs, Page titles & Headings
Tags and meta descriptions
Naming image files (Max 50)

Hardware Support &
Setup relating to this service

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Designed to help you when you purchase a new devise. We’ll get you up and running by either setting up your email, email signage, login or password reset on any of your devices related your website and existing mail service.

24/7 Online
Tech Support

Read More

Our Tech Support team is available day and night to assist. You can email us directly through our custom email ticketing system. All emails and issues will be responded to immediately and turnaround times are within three hours! We can help with any changes, fixes or updates to your existing website so you can concentrate on what you do best!

Email Outage
Support

Read More

If you need email support or in the unlikely event that your emails go down, we provide instant support through our Online Ticketing System or you can call us directly during office hours. Our turnaround times on average are five minutes to get you back up and running 24/7!

Website
Fixes

Read More

We will fix any basic issues that that arises with your site. Things like Image not displaying correctly, content alignment, page can’t be found, website not displaying on devices, locked out of your account. This service is provided to all our customers that require a quick fix for any issues they cannot resolve themselves. 

(things like if your homepage image stops displaying properly and you need it fixed. This does not include new design requests)

Unlimited Password Resets for
Your Website and Email

Read More

How many times have you been locked out of your email account because you have either forgotten your password, or tried too many time to login to find it took up to three days to reset with your current provider? At WebOracle We will get you up and running ASAP FAST! Unlimited anytime, anywhere, we will get you back online within 10 minutes of contacting us. Our service desk is based here in Australia with no waiting times.

Website
Hosting

Read More

Our Hosting service is securely based here in Australia. Your website will have it’s own IP address and will be backed up regularly for added security. This means a better, faster, more secure and local service for your business.

Email Backup
& Monitoring

Read More

As an added layer of security, we will monitor your email server to ensure they are always backed up even if you have not. So if you loose your device rest assured that we will always be able to provide you with a full backup of all your emails and help you reinstall them easily.

Remote Access Support
– Via Screen Sharing

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This service is designed to help all our remote clients, or ones that do not want to spent $120 per hour on a IT tech person to visit them directly. This service provides you with the easy of us connecting directly to your device though a screen sharing process designed to fix your problem fast.

24/7 Security
Support

Read More

Our team is always watching and monitoring your Website. If there is a breach we will be the first to know and take immediate action, or if you feel your emails have been breached, you can Contact Us immediately for a fast response and check.

Email
Hosting

Read More

Our email hosting services is fast reliable and can be used anywhere in the world. We will also help you set this up on your devices or we can send you an easy to use video tutorial on how to do it yourself!

Automated Domain
Name Renewals

Read More

All Domain Names require renewal through the governing body. We will automatically renew your website Domain Name on your behalf to ensure you are always up and running.

Access our Online
Customer Portal

Read More

The portal is designed to help you reach us easily 24/7 and provides you with instant connection and immediate response to all our online help services no matter where you are in the world.

Australian Based
Support Team

Read More

We are proud to offer you Australian support for all your digital and IT needs. Proudly based here in Melbourne Australia so when you need help you know you will only speak to a support member from our local office.

Phone Support
you heard right!

Read More

We’re on the end of your phone call Monday to Friday, any time between 8.30am – 5.30pm AEST. If you need support and want to actually speak to someone, just call us. Better yet, you’ll be speaking with one of team members in Melbourne, not someone in an overseas call centre.

Automated Domain
Name Renewals

Read More

All Domain Names require renewal through the governing body. We will automatically renew your website Domain Name on your behalf to ensure you are always up and running.

Email Backup and Monitoring

Read More

As an added layer of security, we will monitor your email server to ensure they are always backed up even if you have not. So if you loose your device rest assured that we will always be able to provide you with a full backup of all your emails and help you reinstall them easily.

Remote Access Support – Via Screen Sharing

Read More

This service is designed to help all our remote clients, or ones that do not want to spent $120 per hour on a IT tech person to visit them directly. This service provides you with the easy of us connecting directly to your device though a screen sharing process designed to fix your problem fast.

Email Outage Support

Read More

If you need email support or in the unlikely event that your emails go down, we provide instant support through our Online Ticketing System or you can call us directly during office hours. Our turnaround times on average are five minutes to get you back up and running 24/7!

Website
Fixes

Read More

We will fix any basic issues that that arises with your site. Things like Image not displaying correctly, content alignment, page can’t be found, website not displaying on devices, locked out of your account. This service is provided to all our customers that require a quick fix for any issues they cannot resolve themselves.

(things like if your homepage image stops displaying properly and you need it fixed. This does not include new design requests)

Hardware Support & Setup relating to this service

Read More

Designed to help you when you purchase a new devise. We’ll get you up and running by either setting up your email, email signage, login or password reset on any of your devices related your website and existing mail service.

24/7 Security Support

Read More

Our team is always watching and monitoring your Website. If there is a breach we will be the first to know and take immediate action, or if you feel your emails have been breached, you can Contact Us immediately for a fast response and check.

24/7 Online
Tech Support

Read More

Our Tech Support team is available day and night to assist. You can email us directly through our custom email ticketing system. All emails and issues will be responded to immediately and turnaround times are within three hours! We can help with any changes, fixes or updates to your existing website so you can concentrate on what you do best!

Google Compliance
updates

Read More

(additional value of approx $1,000.00 each year)

What do you get?

It is essential that your website is Google Compliant. To be found successfully, Google regularly updates their requests for a list of processes that need to implemented on all websites.

Put simply – without being Google Compliant, practically no-one searching for your product or service will see you in the search results.

 Being Google Compliant ensures your keywords are properly embedded in your site where search engines look. It also improves the way your site appears in search results for your business name, with your links, images and contact details on the Google page.

This activity includes:

Registering Google credentials
SSL Security Certificate
URLs, Page titles & Headings
Tags and meta descriptions
Naming image files (Max 50)

Website Backup and Security

Read More

We take security seriously. In the unlikely event that your website is corrupted or hacked, we will immediately revert to the latest daily backup of your website and restore it back to full working order.

Access our Online Customer Portal

Read More

The portal is designed to help you reach us easily 24/7 and provides you with instant connection and immediate response to all our online help services no matter where you are in the world.

Email Hosting Services

Read More

Our email hosting services is fast reliable and can be used anywhere in the world. We will also help you set this up on your devices or we can send you an easy to use video tutorial on how to do it yourself!

Website Hosting

Read More

Our Hosting service is securely based here in Australia. Your website will have it’s own IP address and will be backed up regularly for added security. This means a better, faster, more secure and local service for your business.

Unlimited Password Resets for your Website and Email

Read More

How many times have you been locked out of your email account because you have either forgotten your password, or tried too many time to login to find it took up to three days to reset with your current provider? At WebOracle We will get you up and running ASAP FAST! Unlimited anytime, anywhere, we will get you back online within 10 minutes of contacting us. Our service desk is based here in Australia with no waiting times.

Australian Based Support Team

Read More

We are proud to offer you Australian support for all your digital and IT needs. Proudly based here in Melbourne Australia so when you need help you know you will only speak to a support member from our local office.

Investment – $120.00 per month. (Minimum 12 month term*)

For more information on our services and any bespoke requirements, please contacts us on 1300 505 763 or email us here.

Stop wasting your hard-earned money!

Recent reports revealed that 34% of Australian small businesses fail because of poor financial control, and your tech support spend plays a large part of your ongoing business costs.

While engaging an independent tech support operator who charges you by the hour may seem like a good idea, this quickly ends up costing you more than if you commit to a monthly tech support plan that covers everything. Better still, having an agreed tech support plan in place each year means you can better manage your tech support costs and cash-flow.

We understand most people don’t ‘get’ IT. You just want it to work, and when it doesn’t work properly, you just want to speak to someone who understands you and ensures it’s fixed quickly.

WebOracle has spent years listening to small businesses to fully understand what your tech support needs are, what you want out of your tech support service, and most importantly, developing our services to ensure you never have to worry about anything Tech.

Recent reports revealed that 34% of Australian small businesses fail because of poor financial control, and your tech support spend plays a large part of your ongoing business costs.

While engaging an independent tech support operator who charges you by the hour may seem like a good idea, this quickly ends up costing you more than if you commit to a monthly tech support plan that covers everything. Better still, having an agreed tech support plan in place each year means you can better manage your tech support costs and cash-flow.

 

We understand most people don’t ‘get’ IT. You just want it to work, and when it doesn’t work properly, you just want to speak to someone who understands you and ensures it’s fixed quickly.

WebOracle has spent years listening to small businesses to fully understand what your tech support needs are, what you want out of your tech support service, and most importantly, developing our services to ensure you never have to worry about anything Tech.

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